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Testimonials
At black light, we take pride in providing a high quality, friendly and efficient service to all of our customers. To ensure that our standards are being met, we regularly issue Service Quality Questionnaires to obtain feedback from our customers. It is from this feedback that the quotations listed here have been taken.
Sales Department
“Any dealings I have had with Black Light have been excellent. All staff have gone out if their way to accommodate my often last minute requests and have been very helpful to me with my limited knowledge of lighting.” High School
“Promises to do something – always kept; Phone back with details – always done; Time spent explaining new equipment – excellent; Advice on special lighting situation – spot on; Loan of equipment for trial of set-up in unusual scenery – very much appreciated.” Amateur Operatic Society
“As always, the service from all at Black Light has been fantastic. They have an expert knowledge of the products they sell and so are fantastic to deal with. Black Light are always our first port of call.” Electrical Company
“Always very helpful, especially for an amateur like me!” School
“Staff are always helpful and informative with both sales and hires” Drama Club
“I find Black Light to be consistently better than other Scottish based companies who provide similar services. No fuss, straight-forward, friendly business people!” A Theatre
“I have no complaints. I think Black Light is a great company and I look forward to doing business with you again in the future.” Theatre
“I always get the highest level of service from Black Light, the staff are always helpful and friendly especially Karen who is usually my first line contact, if I have a problem Karen can usually fix it. Jock’s another outstanding member of the staff his knowledge is extensive.” Theatre
“Excellent service, especially impressed with finding me lamps for projectors discontinued before I was born!” Student’s Union.
“Any dealings I have had with Black Light have been excellent. All staff have gone out if their way to accommodate my often last minute requests and have been very helpful to me with my limited knowledge of lighting.” High School
“Promises to do something – always kept; Phone back with details – always done; Time spent explaining new equipment – excellent; Advice on special lighting situation – spot on; Loan of equipment for trial of set-up in unusual scenery – very much appreciated.” Amateur Operatic Society
“As always, the service from all at Black Light has been fantastic. They have an expert knowledge of the products they sell and so are fantastic to deal with. Black Light are always our first port of call.” Electrical Company
“Always very helpful, especially for an amateur like me!” School
“Staff are always helpful and informative with both sales and hires” Drama Club
“I find Black Light to be consistently better than other Scottish based companies who provide similar services. No fuss, straight-forward, friendly business people!” A Theatre
“I have no complaints. I think Black Light is a great company and I look forward to doing business with you again in the future.” Theatre
“I always get the highest level of service from Black Light, the staff are always helpful and friendly especially Karen who is usually my first line contact, if I have a problem Karen can usually fix it. Jock’s another outstanding member of the staff his knowledge is extensive.” Theatre
“Excellent service, especially impressed with finding me lamps for projectors discontinued before I was born!” Student’s Union.
“Black Light is always my first port of call for any theatrical supplies or equipment. Their professionalism and knowledge make any dealings with them both easy and a pleasure. Black Light is also my first recommendation to any companies using our venue. My compliments to all of your staff.” Council Arts Centre
“Of course we just love Karen, she is great" Professional theatre, Glasgow
Hires Department
“Overall, friendly and helpful staff who give excellent advice in a professional manner covering both hire and purchase queries.” Production Company
“The extra equipment was perfect and very well priced. We will be hiring from you again next year I hope!” High School
“My sincere thanks to everyone on the Black Light squad for your great support for our new venture into LED and moving lights. We had a wonderful week and all show reports and audience feedback have been excellent. If we can build a 14ft high x 4ft x 1ft deep light box with one Palco, a strip of Leelux and some advice from you, then we must be doing something right. The colour effects given by the five large light boxes was exactly what we wanted and the four movers were very effective. Our stage manager and lighting engineer are recommending to the committee that we work exclusively with you in the future, and I will certainly support them. Thanks again for a great service.” Amateur Operatic Society
“Seonaid was especially helpful and everything was absolutely fantastic. Thank you. Thank you.” Presentations Company
“Excellent service & quality of equipment” Primary School
“I called from London with an urgent hire enquiry for an event in Glasgow. The hire was not worth a great deal to Black Light financially but they put every effort in to servicing our needs, turning panic into progress. Many Thanks!” Lighting Company
“I think all schools need the help you can offer. I think that we are ignorant – we could be dangerous. I am glad I have enough sense to ask for your help” High School
“When we received one incorrect power cable, someone very kindly waited for us to come to exchange it, even though it was past office hours. Thank you so much, you made everything much easier.” A Theatre Company
“We have used your service for several years now. The service has always been efficient. Good advice given on ideas for purchasing equipment. Jock – excellent support” Primary School
“On collection I got advice from Black Light staff for next years requirements. Very useful” A Corporate Client (retail)
“Great service, commendable!” A Primary School
Events Department
“The service we received from Black Light was excellent. They understood our requirements and helped turn the Sir Walter Scott suite of the Balmoral Hotel into the perfect venue for our wedding.” A Private Wedding Client
“It was encouraging to work with people who had a similar passion to get it right. To have staff who go that extra mile over and above their required input is a rare thing in this day and age.” Art Galleries
“Black Light were very professional and have outstanding communication skills. If I ever do another event in Edinburgh, I will most certainly use Black Light” An Event Organiser
“Having organised several events with Black Light, they are the first lighting company that I have used that fully understand our needs and requirements. The crew are helpful, respectful and hard working and are always prepared to give that little extra that so many companies do not provide. The lighting is innovative and allows me to keep continuity whether I am organising an event for 4000 people in a Marquee, or 300 in a boutique nightclub.” An Event Organiser
“When organising an event, there are more than enough potential problems to worry about. Black Light appears to have a “no problem, anything is possible” attitude to my lighting specifications. An excellent company and a relationship I intend to keep for many, many more events. Thank you.” An Event Organiser
“I thought your guys were superstars, genuinely. Both in sorting the whole thing out painlessly and during the install and removal of the equipment.” A Hotel
“You were fantastic, responsive to our requirements and quick to support when we had technical problems. Your expertise and attitude were the things that sold us in the first instance. Afterwards you continued to be involved and responsive. The crew were simply excellent. They overcame problems without drama and nothing was too much trouble. Overall we are very, very impressed with the service offered by Black Light and will certainly be using your services again.” A Council
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